Frequently Asked Questions

What types of scrubs do you offer?

We offer a wide range of scrubs, including customizable designs and standard sets. For customized designs, you may send us your reference photo through Facebook or Instagram and we’ll be happy to assist you! 

Can I customize my scrubs?

Yes! You may customize your scrub design. However, for sizing, we currently follow our standard size chart. You may view our size chart here

What sizes are available?

Our scrubs are available in sizes XXS to XXXL. 

What materials do you use?

We use comfortable, 4-way stretch fabrics designed to provide flexibility and ease of movement.

  • Airflex 2.0: Polyester + Spandex

  • Primaflex: Polyester + Rayon + Spandex

 

Ordering and Payment

How do I place an order?

You can order directly through our website, visit any of our stores (Davao, Cebu and Cagayan de Oro), or send us a message through our official Facebook page.

What payment methods do you accept?

We accept credit cards, GCash, and bank transfers.

Is there a discount for bulk orders?

Our prices are fixed, and we currently do not offer bulk order discounts. We strive to keep our prices affordable despite rising material costs. Thank you for your understanding.

Can I request rush orders?

Yes, but rush orders may include additional fees (₱350/set). Please message us on Facebook for rush orders. 

How can I track my order?

You may message us through our official Facebook page for updates on your order. Currently, we do not have a tracking link that shows every stage of your order, but our team will be happy to assist you with any updates.


Shipping and Returns

Do you ship nationwide?

Yes, we offer nationwide shipping via J&T. You may track your parcel here.

How long does delivery take?

Lead time is 14-20 days. 

What is your return/exchange policy?

  • Pre-ordered items: Returns and exchanges are not accepted, as these items are made specifically for your order.

  • In-store purchases: Exchanges are allowed within 14 days of purchase.

  • Errors on our part: If you receive an item with an error on our end, we will gladly arrange a replacement or exchange.

  • Other concerns: Please contact us within 7 days of receiving your order so we can assist you.


Store Information

Where is your physical store located?

Davao: Unit 3, GGO Summit Building, JP Laurel, Bajada, Davao City; Fronting SSS (0949 833 4212; Ms Cath)

Cebu: 54 MP Yap, Capitol Site, Cebu City; Beside Bayfront Hotel (0956 687 7481; Ms Jenny)

Cagayan De Oro: Metz Arcade Building, Captain V Roa Street, Cagayan De Oro; Across Ayala Centrio

What are your store hours?

We are open Sundays & Fridays (10am-5pm); Mondays to Thursdays (11am-7pm)
CLOSED EVERY SATURDAY