Refund policy

Return and Exchange Policy

Conditions for Return and Exchange

We strive to provide the best quality products and service to our customers. If you have received an item that is defective or incorrect, we offer a straightforward return and exchange policy. Please read the conditions below to ensure a smooth process:

1. Defective Items:

   • If your item has a manufacturing defect, you may return it for a replacement or refund.
   • The defect must be reported within 30 days of receiving the product.

2. Incorrect Items:

   • If you have received an item that is different from what you ordered, you may return it for an exchange or refund.
   • The discrepancy must be reported within 30 days of receiving the product.

Steps for Return and Exchange

1. Initiate the Return/Exchange:

   • Contact our Customer Service team via email at scrubsstudioph@gmail.com 
   • Provide your order number, details of the defect or the incorrect item received, and your preferred resolution (exchange or refund).

2. Approval and Instructions:

   • Our Customer Service team will review your request.
   • If approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return the item.

Terms and Conditions

• Shipping Costs: We will cover the cost of return shipping for defective or incorrect items. A prepaid shipping label will be provided.
• Inspection: All returned items are subject to inspection. If the item is found to be free of defects or matches the original order, the return may be rejected, or a restocking fee may apply.
• Processing Time: Once we receive the returned item, please allow 5-7 business days for processing. Refunds will be issued to the original payment method.
• Exclusions: This policy does not cover items damaged due to misuse, accidental damage, or unauthorized alterations.

We appreciate your understanding and cooperation. Our goal is to ensure your satisfaction with every purchase.